The presentation information packet should be augmented with the information on the question and answer chart (see previous post – Step 2, Assign Responsibility). Conduct the dress rehearsal in a room that simulates the actual site. Allow no interruptions. The presentation should be conducted exactly as it will be given to the customer including timing signals from the team leader and simulated questions and answers. Video and review the performance with the team. Coach individual presenters on delivery and style. How do they look? Grooming issues? Do we have to go shopping for a tie or other clothing? Now is the time.
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